Refund policy

Exchange and Returns Policy Our purpose is that you feel happy with your purchase, so we are very flexible in terms of our exchange and return policies, in case of any inconvenience or query, do not hesitate to write to us and we will try to provide you with a solution. International deliveries No exchange or returns are made for international deliveries. Please let me know if there is any issue with your order Domestic Deliveries Costa Rica All our products have a 30-day guarantee from the day the item reaches your hands. If a product arrives damaged or broken due to mishandling by couriers, send us a message immediately with a photo or video of your product and we will send you a replacement. We make changes due to manufacturing defects, it does not apply due to mishandling of the product, changes in the color of the jewelry, broken or cracked objects. To make a product change, the customer must send the product back and once received we will proceed to make the change. We return the money under special conditions and that the product is in perfect condition. No changes are made to products such as palo santo, white sage, white copal, edible products, personal care products and essential oils of the Aromaflor brand. In case of having complaints about the quality of the product, consult directly with the brand. In the case of jewelry with natural crystals, each piece is unique, so the color and size may vary a little, as well as its price. The stones, despite being elements with high hardness, can be fragile so we recommend that you treat them with love since we do not change stones / broken crystals. We make custom pieces so you can also write to us if you have something in mind. We make changes due to manufacturing defects, it does not apply due to mishandling of the product, changes in the color of the jewelry, broken or cracked objects.